Privacy Policy

1. Overview

ThermaBuild, operated by Alexander Construction, is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This policy explains how we collect, use, store, and protect your personal information.

2. Information We Collect

• Account information: Name, email address, phone number, and password (encrypted).
• Planner data: Designs you save, inclusions you select, and any notes or preferences you record.
• Consultation requests: Details you submit through contact and consultation forms.
• Usage data: Basic information about how you interact with the Service.

3. How We Use Your Information

• To provide and maintain the Service and your Home Planner.
• To respond to consultation requests and enquiries.
• To communicate important updates about your saved designs or our services.
• To improve our designs, content and customer experience.

4. Data Storage & Security

Your data is stored securely using industry-standard encryption and secure cloud infrastructure. Access is restricted to authorised personnel only.

5. Third-Party Services

We use trusted third-party providers to host the Service, send transactional emails, and process authentication. These providers have their own privacy policies governing the use of your information.

6. Data Sharing

We do not sell, rent, or trade your personal information. We only share data as necessary to provide the Service or as required by law.

7. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.

8. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies.

9. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the Service or email.

11. Contact

If you have questions or wish to exercise your privacy rights, please contact us.